November 17th, 2022 — Network / Power outage¶
Of utmost importance — thank you for your patience. As elements of our infrastructure continue to return to service, let’s break down what’s occurred:
During routine maintenance, a breaker was tripped in our datacenter resulting large chunks of our fleet going offline. We’re still actively working with the datacenter to bring 100% of our clients up, but many are online. Fused.com & anything hosted on it are still offline.
Moving forward we’ll be offloading the bulk of our external site, callback system & helpdesk to a 3rd party network so that we can ensure communication is as attentive as you’re accustomed to regardless of fleet status.
Thank you.
David McKendrick Fused
Fully resolved from what we can gauge, if any issues linger do reach out via support@fused.com We’ll reach out to those impacted with the full root cause & steps to mitigate it permanently.
Earlier updates: The datacenter is actively moving equipment to another PDU, which should bring the remaining services online.
Update Two: (01:31 UTC — Nov 17 2022)
Earlier updates: One PDU has returned to service & elements of our fleet are booting up we should have further updates momentarily — (01:31 UTC — Nov 17)
Update One: (12:20 UTC — Nov 17 2022)
Initial update
We’re working on it, it appears a standard bit of maintenance tripped the breaker in a rack taking our gear offline. We’ll have updates as soon as feasible, as well as details on mitigating this moving forward. — (12:20 UTC — Nov 17)